GoogleService was terrific, others told us our refrigerator was to far gone, CitiFix spent the time detected the issue and made the repair. We are very appreciative. Joel
24/7/365 Emergency
Concept2 Equipment Repair Specialists in Staten Island, NY
Same-day Concept2 repair from CityFix — licensed and insured.
Licensed 2136098-DCWP
90-Day Warranty
Insured
24/7/365 emergency response
Office hours Mon–Sun 8am–9pm (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2022
Serving Since
24/7/365
Emergency
Request Service
Equipment Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $119 — waived when you proceed with the repair
When your Concept2 rower or SkiErg needs attention, CityFix Appliance Repair in Staten Island, NY, is your trusted local partner for expert service. We understand that fitness equipment is an investment, and downtime can disrupt your training routine. Our experienced technicians are well-versed in the nuances of Concept2 equipment, ensuring that whether you're facing mechanical issues or performance glitches, we can diagnose and resolve them efficiently. We are proud to serve the communities of Staten Island, Newark, Paterson, Jersey City, and Clifton, bringing professional repair services directly to your home gym or fitness facility. In addition to Concept2, our skilled team also services a wide range of other top fitness brands, including Life Fitness, Precor, Matrix, and Technogym, providing comprehensive support for your exercise machinery. For those unexpected issues, we offer same-day service and emergency 24/7 availability, ensuring you're back to your workout as quickly as possible. Our commitment to transparency means you'll receive up-front pricing, with our diagnostic fee being applied to the total repair cost should you choose to proceed, so there are never any hidden surprises. Beyond home fitness, our expertise extends to commercial appliance repair, servicing restaurant kitchens as well. CityFix Appliance Repair is dedicated to providing reliable, high-quality service across the vibrant areas we cover.
Licensed 2136098-DCWP(NY)
Updated
Our trucks & technicians
Treadmill drive belt service
Commercial elliptical service
Stair climber drive repair
Spin bike flywheel service
Exercise bike console repair
Cable machine cable replacement
Rowing machine service
Home gym strength machine service
Types we service
Coverage across every common variation of this equipment category.
- Rowing Machines
- Air Resistance Rowers
- Performance Monitors
- Exercise Bikes
- Treadmills
- Ellipticals
- Strength Machines
- Fitness Accessories
Common Concept2 equipment repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Resistance issues
The Concept2 rower may not be providing the expected level of resistance. This can manifest as the resistance feeling too light, inconsistent, or completely absent, impacting the workout intensity.
Unusual noises
The machine might start making strange sounds, such as grinding, squeaking, or rattling, during operation. These noises can indicate friction in moving parts or something loose within the mechanism.
Monitor not working
The Performance Monitor on the Concept2 rower may fail to power on, display incorrect data, or freeze. This prevents users from tracking essential workout metrics like distance, pace, and power.
Jerky or uneven motion
The rowing stroke may feel uneven, jerky, or obstructed. This can occur if the chain, rollers, or other internal components are not moving smoothly as intended.
Likely causes
What we typically find when we diagnose these symptoms.
Worn-out parts
Over time, components like the damper, foot straps, seat rollers, or internal drive mechanisms can wear down. This wear can lead to resistance problems, noise, or a less smooth rowing experience.
Lack of lubrication
Improper or infrequent lubrication of the chain and other moving parts can cause friction, leading to increased noise and a less fluid rowing motion. This can also put strain on the drive system.
Electronic issues with monitor
The Performance Monitor can experience issues due to battery problems, loose connections, or internal electronic failures. Software glitches or impact damage can also cause the display to malfunction.
Debris or obstructions
Accumulated dust, dirt, or small objects can interfere with the smooth operation of the chain, rollers, or flywheel. This can cause resistance irregularities or audible noises during use.
Quick checks before you call
Safe checks that may save you a service call. Never open the equipment — visual + power checks only.
- 1
Check monitor batteries
Ensure the Performance Monitor has fresh batteries installed. If the monitor is unresponsive or showing low power, replacing the batteries is a simple first step.
- 2
Inspect seat and rollers
Visually check that the seat rollers are clean and free from debris. Make sure they move smoothly along the monorail without obstruction for a fluid stroke.
- 3
Examine resistance setting
Confirm that the resistance damper is set to your desired level. Sometimes, a change in perceived resistance is simply due to the damper setting being adjusted inadvertently.
- 4
Listen for obvious issues
Pay attention to any unusual sounds during operation. A distinct grinding or clicking sound can sometimes point to a specific area needing attention.
- 5
Ensure stable placement
Verify that the Concept2 rower is placed on a stable, level surface. Uneven flooring can sometimes contribute to wobbling or minor operational noises.
Pricing
What affects your final bill.
Diagnostic
Service call fee, applied to repair
The final cost of your Concept2 repair depends on the specific issue diagnosed and the parts required. We provide a detailed quote before beginning any work, ensuring transparency.
Concept2 Equipment We Repair
Concept2 Spin Bike RepairConcept2 Rowing Machine RepairConcept2 Stair Climber RepairConcept2 Weight Machine RepairConcept2 Treadmill RepairConcept2 Elliptical RepairConcept2 Exercise Bike Repair
Common Concept2 Problems We Fix
Belt, drive or resistance problems
Console error codes or blank display
Unusual noise, squeaks or vibration
Motor, power supply or wiring faults
Sensor, Bluetooth or app pairing dropouts
Worn cables, pulleys or bearings
Pedal, seat or frame play
Safety key or emergency stop faults
Pricing & Estimates
Service call $119 — waived when you proceed with the repair. We provide a written estimate before starting any repair. Parts are matched to your Concept2 model before we order them.
Other Brands We Service
Frequently Asked Questions
Do you repair Concept2?
Yes, CityFix Appliance Repair services Concept2 equipment. Our technicians have experience with various models and common issues, ensuring your rowing machine receives the professional attention it needs.
How quickly can you come out?
We offer same-day service for urgent repair needs. Additionally, we provide emergency 24/7 service and weekend appointments to accommodate your schedule and minimize downtime.
What areas do you serve?
Our service area includes Staten Island, Newark, Paterson, Jersey City, and Clifton. If you are in or around these cities, we can dispatch a technician to your location.
Is your pricing transparent?
Absolutely. We provide transparent pricing for all our services. The diagnostic fee you pay is applied towards the total cost of the repair, ensuring there are no hidden fees.
Do you offer a warranty on repairs?
Yes, all our repairs are covered by our warranty. This provides an extra layer of assurance that the work performed meets our high standards for durability and performance.
Explore more
Other brands we service
We are an independent fitness equipment repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Concept2 or its parent manufacturer.Concept2 and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the machine, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing system (drive motor, belt, console board, resistance, incline, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the machine through a full workout cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the machine's life (belt care, cleaning, calibration) — included free.
What our customers say
Excellent5.0Verified Google Reviews
Google
GoogleWe will use this company again. The young and who came was knowledgeable. He came out, told us what the problem was. Then came a few days later he brought a new part, finished the job.
GoogleI am so happy with the service. Next day appointment, excellent communication and the technician was great!
GoogleProfessional, knowledgeable totally would use them again.
GoogleThey came out the first time fixed the wine cooler . Then something else went wrong but they came out a fixed the situation right away. They are reliable and professional .
GoogleGreat Service! Max came out and fixed the issue with my dryer same day. If your looking for appliance repair look no further !
Hours of Operation(all times EDT)
Mon8am–9pm EDT
Tue8am–9pm EDT
Wed8am–9pm EDT
Thu8am–9pm EDT
Fri8am–9pm EDT
Sat8am–9pm EDT
Sun8am–9pm EDT
24/7/365 Emergency Service — when your equipment is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Emergency dispatch available 24/7/365 (EDT).
Service Area
Multi-State Coverage
Serving local cities within our NY + NJ service area
Not sure if we cover you? Call us.
NY
NJ
Staten IslandNewark, NJPaterson, NJJersey City, NJClifton, NJEdison, NJElizabeth, NJPlainfield, NJEast Orange, NJMontclair, NJAllendale, NJAllenhurst, NJAlpine, NJAsbury Park, NJAtlantic Highlands, NJAvenel, NJBayonne, NJBelford, NJBelleville, NJBergenfield, NJBerkeley Heights, NJBloomfield, NJBloomingdale, NJBogota, NJBoonton, NJButler, NJCaldwell, NJCarlstadt, NJCarteret, NJCedar Grove, NJCedar Knolls, NJChatham, NJClark, NJCliffside Park, NJCliffwood, NJCloster, NJColonia, NJColts Neck, NJCranford, NJCresskill, NJDeal, NJDemarest, NJDenville, NJDumont, NJEast Hanover, NJEast Rutherford, NJEatontown, NJEdgewater, NJElizabethport, NJElmwood Park, NJ
Neighborhoods we serve
Concord · Fox Hills · Grasmere · Emerson Hill · Grymes Hill · Old Town Station · Clifton · Todt Hill · Sunnyside · Linden-Park
Equipment Down? Instant SMS & Email Confirmation.
CityFix — licensed & insured. We confirm your tech's arrival time.