GoogleService was terrific, others told us our refrigerator was to far gone, CitiFix spent the time detected the issue and made the repair. We are very appreciative. Joel
24/7/365 Emergency
Horizon Equipment Repair Specialists in Staten Island, NY
Same-day Horizon repair from CityFix — licensed and insured.
Licensed 2136098-DCWP
90-Day Warranty
Insured
24/7/365 emergency response
Office hours Mon–Sun 8am–9pm (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2022
Serving Since
24/7/365
Emergency
Request Service
Equipment Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $119 — waived when you proceed with the repair
When your Horizon fitness equipment needs expert attention, CityFix Appliance Repair in Staten Island, NY, is your trusted local partner. We understand that a malfunctioning treadmill, elliptical, or stationary bike can disrupt your fitness routine and your day. Our experienced technicians are skilled in servicing a wide range of Horizon models, ensuring your equipment is back in optimal working condition swiftly and efficiently. We also proudly service other leading fitness brands like Life Fitness, Precor, Matrix, and Technogym, bringing comprehensive repair solutions to your doorstep. Beyond fitness equipment, our team also handles commercial and restaurant kitchen appliance repairs, offering versatile service for various needs across Staten Island, Newark, Paterson, Jersey City, and Clifton. At CityFix Appliance Repair, we are committed to providing transparent service. Our pricing model is straightforward, with the diagnostic fee applied to the cost of any completed repair, ensuring you know the cost upfront with no hidden surprises. We are licensed and insured, giving you peace of mind with every service call. Our technicians are trained to handle common and complex issues alike, using their expertise to diagnose and fix problems accurately. We strive to offer a convenient and reliable repair experience, minimizing downtime so you can get back to your workout or business operations without undue delay. Trust CityFix Appliance Repair for professional, dependable service for your Horizon fitness equipment and more.
Licensed 2136098-DCWP(NY)
Updated
Our trucks & technicians
Treadmill drive belt service
Commercial elliptical service
Stair climber drive repair
Spin bike flywheel service
Exercise bike console repair
Cable machine cable replacement
Rowing machine service
Home gym strength machine service
Types we service
Coverage across every common variation of this equipment category.
- Treadmills
- Ellipticals
- Stationary Bikes
- Rowing Machines
- Cross Trainers
- Stair Climbers
- Home Gyms
- Multi-Gyms
Common Horizon equipment repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Equipment not powering on
The fitness machine fails to turn on, showing no lights or display. This can be frustrating as it renders the equipment completely unusable for your workout.
Unusual noises during operation
The machine makes loud grinding, clicking, or rattling sounds while in use. These noises often indicate mechanical issues that need professional attention to prevent further damage.
Inconsistent performance
Features like resistance levels, incline, or speed settings fluctuate unexpectedly or fail to adjust properly. This can affect the effectiveness and safety of your exercise.
Error codes on display
The console displays specific error messages or codes. These codes are diagnostic indicators that point to underlying technical problems within the equipment's system.
Likely causes
What we typically find when we diagnose these symptoms.
Power supply issues
Problems with the power cord, outlet, or internal wiring can prevent the equipment from receiving adequate electricity. A tripped circuit breaker can also be the cause.
Mechanical wear and tear
Over time, components like belts, rollers, or motors can wear out, leading to increased friction and noise. This is common in frequently used fitness machines.
Sensor or control board malfunction
Faulty sensors or a damaged control board can disrupt communication between different parts of the machine, resulting in inconsistent performance or error messages.
Loose connections
Internal components may become loose due to vibration during operation. These loose connections can interfere with electrical signals and mechanical function.
Quick checks before you call
Safe checks that may save you a service call. Never open the equipment — visual + power checks only.
- 1
Check power connection
Ensure the machine is securely plugged into a functioning electrical outlet. Verify that the power cord is not damaged or frayed.
- 2
Inspect circuit breaker
Check your home's circuit breaker panel to see if the breaker for the fitness equipment has tripped. If it has, reset it once. If it trips again, do not attempt to reset it further.
- 3
Listen for unusual sounds
Pay attention to any new or loud noises the equipment makes during operation. Note the type of sound and when it occurs, as this can help our technicians diagnose the problem.
- 4
Verify safety key (if applicable)
For treadmills and some other cardio equipment, ensure the safety key is properly inserted. The machine will not operate without it.
- 5
Clean the equipment
Wipe down the machine, paying attention to consoles and any visible moving parts. Dust buildup can sometimes interfere with sensors or components.
Pricing
What affects your final bill.
Diagnostic
Service call fee applied to repair
Our service call fee covers the initial diagnosis of your fitness equipment. The final repair cost will depend on the specific issue found and the parts needed. We provide a clear quote before commencing any work.
Horizon Equipment We Repair
Horizon Spin Bike RepairHorizon Rowing Machine RepairHorizon Stair Climber RepairHorizon Weight Machine RepairHorizon Treadmill RepairHorizon Elliptical RepairHorizon Exercise Bike Repair
Common Horizon Problems We Fix
Belt, drive or resistance problems
Console error codes or blank display
Unusual noise, squeaks or vibration
Motor, power supply or wiring faults
Sensor, Bluetooth or app pairing dropouts
Worn cables, pulleys or bearings
Pedal, seat or frame play
Safety key or emergency stop faults
Pricing & Estimates
Service call $119 — waived when you proceed with the repair. We provide a written estimate before starting any repair. Parts are matched to your Horizon model before we order them.
Other Brands We Service
Frequently Asked Questions
Do you repair Horizon?
Yes, CityFix Appliance Repair services Horizon fitness equipment. Our technicians are experienced with various Horizon models and are ready to address any issues you may encounter, ensuring your equipment is back in optimal working condition.
How fast can you come?
We offer same-day service for urgent repairs, and our team is also available for emergency 24/7 service, including weekends. We aim to provide prompt assistance to minimize downtime for your fitness equipment.
What areas do you serve?
CityFix Appliance Repair proudly serves customers in Staten Island, Newark, Paterson, Jersey City, and Clifton. We are a local business dedicated to providing reliable repair services throughout these communities.
What is your pricing model?
We believe in transparent pricing. Our service call fee is clearly communicated upfront, and this fee is applied to the cost of any repair. There are no hidden charges, and you'll know the expected cost before we begin work.
Do you offer a warranty on repairs?
All repairs performed by CityFix Appliance Repair are covered by our warranty. This provides you with peace of mind, knowing that our work is backed by our commitment to quality and customer satisfaction.
Explore more
Other brands we service
We are an independent fitness equipment repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Horizon or its parent manufacturer.Horizon and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the machine, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing system (drive motor, belt, console board, resistance, incline, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the machine through a full workout cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the machine's life (belt care, cleaning, calibration) — included free.
What our customers say
Excellent5.0Verified Google Reviews
Google
GoogleWe will use this company again. The young and who came was knowledgeable. He came out, told us what the problem was. Then came a few days later he brought a new part, finished the job.
GoogleI am so happy with the service. Next day appointment, excellent communication and the technician was great!
GoogleProfessional, knowledgeable totally would use them again.
GoogleThey came out the first time fixed the wine cooler . Then something else went wrong but they came out a fixed the situation right away. They are reliable and professional .
GoogleGreat Service! Max came out and fixed the issue with my dryer same day. If your looking for appliance repair look no further !
Hours of Operation(all times EDT)
Mon8am–9pm EDT
Tue8am–9pm EDT
Wed8am–9pm EDT
Thu8am–9pm EDT
Fri8am–9pm EDT
Sat8am–9pm EDT
Sun8am–9pm EDT
24/7/365 Emergency Service — when your equipment is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Emergency dispatch available 24/7/365 (EDT).
Service Area
Multi-State Coverage
Serving local cities within our NY + NJ service area
Not sure if we cover you? Call us.
NY
NJ
Staten IslandNewark, NJPaterson, NJJersey City, NJClifton, NJEdison, NJElizabeth, NJPlainfield, NJEast Orange, NJMontclair, NJAllendale, NJAllenhurst, NJAlpine, NJAsbury Park, NJAtlantic Highlands, NJAvenel, NJBayonne, NJBelford, NJBelleville, NJBergenfield, NJBerkeley Heights, NJBloomfield, NJBloomingdale, NJBogota, NJBoonton, NJButler, NJCaldwell, NJCarlstadt, NJCarteret, NJCedar Grove, NJCedar Knolls, NJChatham, NJClark, NJCliffside Park, NJCliffwood, NJCloster, NJColonia, NJColts Neck, NJCranford, NJCresskill, NJDeal, NJDemarest, NJDenville, NJDumont, NJEast Hanover, NJEast Rutherford, NJEatontown, NJEdgewater, NJElizabethport, NJElmwood Park, NJ
Neighborhoods we serve
Concord · Fox Hills · Grasmere · Emerson Hill · Grymes Hill · Old Town Station · Clifton · Todt Hill · Sunnyside · Linden-Park
Equipment Down? Instant SMS & Email Confirmation.
CityFix — licensed & insured. We confirm your tech's arrival time.