GoogleService was terrific, others told us our refrigerator was to far gone, CitiFix spent the time detected the issue and made the repair. We are very appreciative. Joel
24/7/365 Emergency
Sole Equipment Repair Specialists in Staten Island, NY
Same-day Sole repair from CityFix — licensed and insured.
Licensed 2136098-DCWP
90-Day Warranty
Insured
24/7/365 emergency response
Office hours Mon–Sun 8am–9pm (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2022
Serving Since
24/7/365
Emergency
Request Service
Equipment Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $119 — waived when you proceed with the repair
When your Sole fitness equipment needs expert attention in Staten Island, Newark, Paterson, Jersey City, or Clifton, CityFix Appliance Repair is your trusted local partner. As an independent repair service, we bring extensive experience to Sole treadmills, ellipticals, bikes, and more, ensuring your home gym equipment performs at its peak. Our technicians are adept at diagnosing and resolving a wide range of issues, from minor glitches to more complex operational problems that can hinder your workout routine. We understand that when fitness equipment breaks down, you need prompt and reliable service, which is why we offer same-day appointments and are available for emergency repairs 24/7, including weekends. Our commitment extends beyond just fixing the immediate problem; we aim to provide lasting solutions with transparent service-call pricing that is always applied to the repair, ensuring there are no hidden fees and you know the cost upfront. While our primary focus is on fitness equipment, we also handle commercial and restaurant kitchen appliance repairs, showcasing our versatility. CityFix Appliance Repair services a variety of brands, including Life Fitness, Precor, Matrix, and Technogym, alongside Sole, providing comprehensive support for your fitness and household needs. We pride ourselves on professional, friendly service right here in Staten Island, ready to get your Sole equipment back in action.
Licensed 2136098-DCWP(NY)
Updated
Our trucks & technicians
Treadmill drive belt service
Commercial elliptical service
Stair climber drive repair
Spin bike flywheel service
Exercise bike console repair
Cable machine cable replacement
Rowing machine service
Home gym strength machine service
Types we service
Coverage across every common variation of this equipment category.
- Treadmill
- Elliptical
- Stationary Bike
- Exercise Bike
- Cross-trainer
- Home Gym
- Stair Climber
- Rowing Machine
Common Sole equipment repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Treadmill belt not moving
The treadmill belt fails to engage or move, even when the console indicates it is running. This can prevent any effective workout and may be accompanied by a humming sound from the motor.
Unusual noises during operation
The fitness equipment, such as an elliptical or bike, begins making loud grinding, squeaking, or rattling sounds. These noises can indicate friction or worn-out components within the machine.
Console display malfunctioning
The digital display on your fitness equipment is blank, frozen, or showing erratic data. This can impact your ability to track workout metrics or control the machine's settings.
Resistance not changing
The machine's resistance level fails to adjust when you attempt to change it via the console. This leaves the equipment stuck at a certain difficulty, hindering progressive training.
Likely causes
What we typically find when we diagnose these symptoms.
Worn or misaligned belt
Over time, the treadmill belt can wear thin, stretch, or become misaligned, leading to slippage or a complete failure to move. Proper tension and alignment are crucial for operation.
Lubrication issues
A lack of proper lubrication between the treadmill belt and the deck, or within the moving parts of other equipment, can cause friction, noise, and premature wear.
Electrical or motor faults
Issues with the motor, drive system, or the console's electronic components can lead to a variety of problems, including a non-functioning belt, incorrect resistance, or display errors.
Loose or damaged parts
Vibration during use can cause bolts, brackets, or other internal components to loosen or break over time, resulting in unusual noises and compromised stability.
Quick checks before you call
Safe checks that may save you a service call. Never open the equipment — visual + power checks only.
- 1
Check power source
Ensure the fitness equipment is plugged securely into a working electrical outlet. Test the outlet with another small appliance to confirm it has power.
- 2
Inspect power cord
Visually examine the power cord for any signs of damage, such as fraying or cuts. A damaged cord should not be used and requires professional attention.
- 3
Verify circuit breaker
If the equipment is connected to a breaker, check your home's electrical panel to ensure the circuit breaker has not tripped. Reset it if necessary, but do not reset it more than once.
- 4
Listen for sounds
Pay attention to any unusual noises the equipment makes during operation, such as grinding, clicking, or squealing. Note the type of sound and when it occurs.
- 5
Check for obstructions
Ensure there are no objects blocking the moving parts of the fitness equipment, particularly the treadmill belt or elliptical path. Clear any obstructions carefully.
Pricing
What affects your final bill.
Diagnostic
Service call fee, applied to the repair
Our diagnostic fee covers the technician's visit and assessment of your fitness equipment. This fee is applied towards the total cost of the repair once you approve the service.
Sole Equipment We Repair
Sole Spin Bike RepairSole Rowing Machine RepairSole Stair Climber RepairSole Weight Machine RepairSole Treadmill RepairSole Elliptical RepairSole Exercise Bike Repair
Common Sole Problems We Fix
Belt, drive or resistance problems
Console error codes or blank display
Unusual noise, squeaks or vibration
Motor, power supply or wiring faults
Sensor, Bluetooth or app pairing dropouts
Worn cables, pulleys or bearings
Pedal, seat or frame play
Safety key or emergency stop faults
Pricing & Estimates
Service call $119 — waived when you proceed with the repair. We provide a written estimate before starting any repair. Parts are matched to your Sole model before we order them.
Other Brands We Service
Frequently Asked Questions
Do you repair Sole?
Yes, CityFix Appliance Repair services and repairs Sole fitness equipment. Our experienced technicians are skilled in diagnosing and resolving issues with various Sole models, ensuring your equipment is back in optimal working condition.
How quickly can you service my Sole machine?
We offer same-day service for Sole fitness equipment repairs, recognizing the importance of getting your equipment operational as soon as possible. Our team is ready to respond promptly to your service needs.
Do you service areas outside of Staten Island?
Yes, our service area includes Staten Island, Newark, Paterson, Jersey City, and Clifton. We provide reliable Sole fitness equipment repair services across these locations, bringing our expertise directly to you.
What is your pricing for Sole repairs?
We offer transparent pricing for all Sole fitness equipment repairs. The initial service call fee is clearly communicated and will be applied towards the total cost of any completed repair, ensuring you know the expense upfront.
Is there a warranty on your Sole repairs?
All repairs performed by CityFix Appliance Repair are covered by our warranty. This provides you with peace of mind knowing that our work is backed by a commitment to quality and durability for your Sole equipment.
Explore more
Other brands we service
We are an independent fitness equipment repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Sole or its parent manufacturer.Sole and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the machine, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing system (drive motor, belt, console board, resistance, incline, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the machine through a full workout cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the machine's life (belt care, cleaning, calibration) — included free.
What our customers say
Excellent5.0Verified Google Reviews
Google
GoogleWe will use this company again. The young and who came was knowledgeable. He came out, told us what the problem was. Then came a few days later he brought a new part, finished the job.
GoogleI am so happy with the service. Next day appointment, excellent communication and the technician was great!
GoogleProfessional, knowledgeable totally would use them again.
GoogleThey came out the first time fixed the wine cooler . Then something else went wrong but they came out a fixed the situation right away. They are reliable and professional .
GoogleGreat Service! Max came out and fixed the issue with my dryer same day. If your looking for appliance repair look no further !
Hours of Operation(all times EDT)
Mon8am–9pm EDT
Tue8am–9pm EDT
Wed8am–9pm EDT
Thu8am–9pm EDT
Fri8am–9pm EDT
Sat8am–9pm EDT
Sun8am–9pm EDT
24/7/365 Emergency Service — when your equipment is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Emergency dispatch available 24/7/365 (EDT).
Service Area
Multi-State Coverage
Serving local cities within our NY + NJ service area
Not sure if we cover you? Call us.
NY
NJ
Staten IslandNewark, NJPaterson, NJJersey City, NJClifton, NJEdison, NJElizabeth, NJPlainfield, NJEast Orange, NJMontclair, NJAllendale, NJAllenhurst, NJAlpine, NJAsbury Park, NJAtlantic Highlands, NJAvenel, NJBayonne, NJBelford, NJBelleville, NJBergenfield, NJBerkeley Heights, NJBloomfield, NJBloomingdale, NJBogota, NJBoonton, NJButler, NJCaldwell, NJCarlstadt, NJCarteret, NJCedar Grove, NJCedar Knolls, NJChatham, NJClark, NJCliffside Park, NJCliffwood, NJCloster, NJColonia, NJColts Neck, NJCranford, NJCresskill, NJDeal, NJDemarest, NJDenville, NJDumont, NJEast Hanover, NJEast Rutherford, NJEatontown, NJEdgewater, NJElizabethport, NJElmwood Park, NJ
Neighborhoods we serve
Concord · Fox Hills · Grasmere · Emerson Hill · Grymes Hill · Old Town Station · Clifton · Todt Hill · Sunnyside · Linden-Park
Equipment Down? Instant SMS & Email Confirmation.
CityFix — licensed & insured. We confirm your tech's arrival time.