GoogleService was terrific, others told us our refrigerator was to far gone, CitiFix spent the time detected the issue and made the repair. We are very appreciative. Joel
24/7/365 Emergency
True Fitness Equipment Repair Specialists in Staten Island, NY
Same-day True Fitness repair from CityFix — licensed and insured.
Licensed 2136098-DCWP
90-Day Warranty
Insured
24/7/365 emergency response
Office hours Mon–Sun 8am–9pm (EDT)
Service call is FREE with any repair$0 diagnostic when we do the work.
2022
Serving Since
24/7/365
Emergency
Request Service
Equipment Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher confirms your tech's exact arrival time. Live tracking link in every message.
Service call $119 — waived when you proceed with the repair
When your True Fitness equipment breaks down, finding reliable, expert repair service is essential to keeping your workouts on track. CityFix Appliance Repair, based right here in Staten Island, NY, understands the importance of maintaining your fitness gear. We are your local, independent specialists for True Fitness equipment repair, offering prompt and professional service to get your treadmills, ellipticals, bikes, and other machines back in top working order. Our experienced technicians are highly skilled in servicing a wide range of fitness brands, including Life Fitness, Precor, Matrix, and Technogym, in addition to True Fitness. We pride ourselves on a transparent pricing model, meaning you’ll always know the cost of service upfront, with no hidden fees. Our diagnostic fee is applied towards the repair itself, ensuring you only pay for what you need. Beyond fitness equipment, our expertise also extends to commercial kitchen appliance repair, making us a versatile service provider for businesses in the area. We proudly serve Staten Island, Newark, Paterson, Jersey City, and Clifton, ensuring that wherever you are in these communities, expert repair is just a call away. Our commitment is to provide a seamless and positive customer experience from the moment you contact us to the completion of the repair, backed by our comprehensive warranty on all services.
Licensed 2136098-DCWP(NY)
Updated
Our trucks & technicians
Treadmill drive belt service
Commercial elliptical service
Stair climber drive repair
Spin bike flywheel service
Exercise bike console repair
Cable machine cable replacement
Rowing machine service
Home gym strength machine service
Types we service
Coverage across every common variation of this equipment category.
- Treadmills
- Ellipticals
- Stationary bikes
- Rowing machines
- Cross-trainers
- Stair climbers
- Weight machines
- Home gyms
Common True Fitness equipment repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Treadmill not starting
The treadmill fails to power on when the start button is pressed. You may hear a faint click or no sound at all, indicating a potential issue with the power supply or internal components.
Unusual noises
Grinding, squealing, or clunking sounds emanating from the fitness equipment during operation can signal worn-out parts, loose components, or motor problems that require immediate attention.
Inaccurate console readings
The display panel or console shows incorrect speed, distance, or heart rate data. This can be due to a faulty sensor, loose wiring, or a malfunctioning console itself.
Equipment stops mid-workout
The machine abruptly stops or powers down during use, often without warning. This could indicate an overheating issue, a tripped safety mechanism, or an electrical fault.
Likely causes
What we typically find when we diagnose these symptoms.
Drive motor issues
The drive motor is the heart of most fitness equipment. Wear and tear, electrical faults, or overheating can cause it to malfunction, leading to a lack of power or erratic operation.
Sensor malfunctions
Speed and heart rate sensors are critical for accurate readings. If a sensor is dirty, misaligned, or damaged, it can send incorrect data to the console or cause the machine to stop unexpectedly.
Power supply problems
Issues with the power cord, internal wiring, or circuit board can prevent the equipment from starting or cause it to shut off during use. Breaker trips or outlet issues can also be a factor.
Worn-out parts
Over time, components like belts, rollers, bearings, and upholstery can wear down. This can lead to increased friction, noise, and eventual failure of the equipment's moving parts.
Quick checks before you call
Safe checks that may save you a service call. Never open the equipment — visual + power checks only.
- 1
Check power source
Ensure the equipment is plugged securely into a functioning wall outlet. Test the outlet with another small appliance to confirm it is receiving power. Avoid using extension cords if possible.
- 2
Inspect power cord
Visually examine the power cord for any signs of damage, fraying, or cuts. A damaged cord should not be used and requires professional replacement before operating the equipment.
- 3
Verify circuit breaker
If your equipment is connected to a breaker box, check if the breaker has tripped. If it has, reset it once. If it trips again immediately, do not attempt further resets and call a professional.
- 4
Listen for specific sounds
Pay attention to any unusual noises like grinding, clicking, or squealing. Knowing the type of sound can help our technicians diagnose the issue more quickly when you call for service.
- 5
Check console function
Ensure the display console is clean and free of debris. Sometimes, a simple wipe-down can resolve minor display issues. Note if the console powers on at all.
Pricing
What affects your final bill.
Diagnostic
Service call fee, applied to repair
Our service call fee covers the diagnostic process to identify the problem with your fitness equipment. This fee is then applied to the total cost of the repair once you approve the work, ensuring you only pay for the resolution.
True Fitness Equipment We Repair
True Fitness Spin Bike RepairTrue Fitness Rowing Machine RepairTrue Fitness Stair Climber RepairTrue Fitness Weight Machine RepairTrue Fitness Treadmill RepairTrue Fitness Elliptical RepairTrue Fitness Exercise Bike Repair
Common True Fitness Problems We Fix
Belt, drive or resistance problems
Console error codes or blank display
Unusual noise, squeaks or vibration
Motor, power supply or wiring faults
Sensor, Bluetooth or app pairing dropouts
Worn cables, pulleys or bearings
Pedal, seat or frame play
Safety key or emergency stop faults
Pricing & Estimates
Service call $119 — waived when you proceed with the repair. We provide a written estimate before starting any repair. Parts are matched to your True Fitness model before we order them.
Other Brands We Service
Frequently Asked Questions
Do you repair True Fitness?
Yes, we specialize in the repair of True Fitness equipment. Our experienced technicians are well-versed in diagnosing and fixing a wide array of issues specific to True Fitness machines, ensuring they run smoothly and efficiently.
How quickly can you service my equipment?
We understand that timely repairs are essential. CityFix Appliance Repair offers same-day service, and we are available 24/7 for emergency repairs, including weekend service, to minimize your downtime.
What areas do you service?
Our service area covers Staten Island, Newark, Paterson, Jersey City, and Clifton. If you are located within these cities, our team is ready to provide professional repair services for your True Fitness equipment.
Is your pricing transparent?
Absolutely. We adhere to a transparent pricing model. Our service call fee is clearly communicated upfront and is applied towards the total cost of the repair if you choose to proceed with the service, ensuring no hidden fees.
Do you offer a warranty on repairs?
Yes, all our repairs are covered by our warranty. This provides you with added confidence and assurance that the work performed is of high quality and durability for your True Fitness equipment.
Explore more
Other brands we service
We are an independent fitness equipment repair service and are not affiliated with, authorized by, sponsored by, or endorsed by True Fitness or its parent manufacturer.True Fitness and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the machine, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing system (drive motor, belt, console board, resistance, incline, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the machine through a full workout cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the machine's life (belt care, cleaning, calibration) — included free.
What our customers say
Excellent5.0Verified Google Reviews
Google
GoogleWe will use this company again. The young and who came was knowledgeable. He came out, told us what the problem was. Then came a few days later he brought a new part, finished the job.
GoogleI am so happy with the service. Next day appointment, excellent communication and the technician was great!
GoogleProfessional, knowledgeable totally would use them again.
GoogleThey came out the first time fixed the wine cooler . Then something else went wrong but they came out a fixed the situation right away. They are reliable and professional .
GoogleGreat Service! Max came out and fixed the issue with my dryer same day. If your looking for appliance repair look no further !
Hours of Operation(all times EDT)
Mon8am–9pm EDT
Tue8am–9pm EDT
Wed8am–9pm EDT
Thu8am–9pm EDT
Fri8am–9pm EDT
Sat8am–9pm EDT
Sun8am–9pm EDT
24/7/365 Emergency Service — when your equipment is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Emergency dispatch available 24/7/365 (EDT).
Service Area
Multi-State Coverage
Serving local cities within our NY + NJ service area
Not sure if we cover you? Call us.
NY
NJ
Staten IslandNewark, NJPaterson, NJJersey City, NJClifton, NJEdison, NJElizabeth, NJPlainfield, NJEast Orange, NJMontclair, NJAllendale, NJAllenhurst, NJAlpine, NJAsbury Park, NJAtlantic Highlands, NJAvenel, NJBayonne, NJBelford, NJBelleville, NJBergenfield, NJBerkeley Heights, NJBloomfield, NJBloomingdale, NJBogota, NJBoonton, NJButler, NJCaldwell, NJCarlstadt, NJCarteret, NJCedar Grove, NJCedar Knolls, NJChatham, NJClark, NJCliffside Park, NJCliffwood, NJCloster, NJColonia, NJColts Neck, NJCranford, NJCresskill, NJDeal, NJDemarest, NJDenville, NJDumont, NJEast Hanover, NJEast Rutherford, NJEatontown, NJEdgewater, NJElizabethport, NJElmwood Park, NJ
Neighborhoods we serve
Concord · Fox Hills · Grasmere · Emerson Hill · Grymes Hill · Old Town Station · Clifton · Todt Hill · Sunnyside · Linden-Park
Equipment Down? Instant SMS & Email Confirmation.
CityFix — licensed & insured. We confirm your tech's arrival time.